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Below you will find answers to frequently asked questions about Keevo.
If you can't find what you're looking for, email or contact us here.
General
What is Four-Factor Authentication?
What is Keevotary?
Do Keevo Wallets have seed phrases?
How do I download Keevo Link?
Are there plans for a mobile application?
What happens if Keevo goes out of business?
Is Keevo Wallet storage unlimited?
Is Keevo's code open-sourced?
Do we support Linux?
Is Keevo wallet bluetooth enabled?
How can I get my Keevo carbon key to or from an Iron Mountain Vault?
What is Keevo's Refund and Return Policy?
Security
How can I be sure that Keevo's solution is secure?
What happens if someone gains access to my Carbon Key?
What happens if someone gets ahold of my Carbon Key and buys a new Keevo?
What happens if I send unsupported ERC20 tokens to my Keevo-generated Ethereum address?
What happens if I send my crypto to the wrong address?
What are the advantages of Keevo versus other centralized solutions like Coinbase or hot wallets like Exodus?
Why does my public Bitcoin address change?
Setup/Restoration
How do I reset my Keevo Link password?
How do I reset my Keevo Wallet password?
Can I import a seed phrase from another wallet and set up my Keevo with it?
Can I import my Metamask seed phrase to Keevo?
Does Keevo generate a seed phrase and can I use it to restore my private master key and have all my holdings on another wallet?
Can I export my Keevo private keys without exporting the entire seed phrase?
Can two people enroll their fingerprints to share access to the same Keevo Wallet?
Unfortunately, NO. You cannot enroll more than one finger print to a Keevo Device.
Only one person and one of their fingerprints (something unique to them) as one of FOUR (4) factors to authenticate themselves and access their crypto assets and the private master key on their wallet. The other THREE (3) factors are the secure key stored on the secure MCU of the Keevo (something they have), a secure password up to 26 characters of upper/lower case letters, numbers or symbols (something they know) and their Carbon Key (TM) (something they store). They can can use ANY 3 of these 4 factor to authenticate themselves and restore their private master key.
That said, we do a have a trustless inheritance service which they can sign up for. It's an optional service that has fee. But if a user opts for this service, they can name beneficiary (say a significant other or spouse) and then they can transfer their crypto to them AFTER they die without first having to share ANY private information with that beneficiary. Rather, the named beneficiary enteres their finrterprint (Something unique to them) and their password (something they know) on the user's Carbon Key. Then, when the owner passes away, the beneficiary can verify their death with Keevo with an original, governmebnt issued death certificate. This is just like many financial and other institutions do and Keevo will sign the Carbon Key and send it to the beneficiary. Then, they can authenticate themselves with their fingerprint and password and they can sigb in and have the owner's crypto transfered to their account.
The good news is however, that we have a partnership with Iron Mountain and , for a small fee, will store your Keevo Carbon Key(TM) for you in one of their secure, enterprise grade and geo-dispersed storage facilities. You can find more out about this service on our website and the Keevo downloadable app here: https://www.keevowallet.com/pages/services