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Below you will find answers to frequently asked questions about Keevo.
If you can't find what you're looking for, email or contact us here.
General
What is Four-Factor Authentication?
What is Keevotary?
Do Keevo Wallets have seed phrases?
How do I download Keevo Link?
Are there plans for a mobile application?
What happens if Keevo goes out of business?
Is Keevo Wallet storage unlimited?
Is Keevo's code open-sourced?
Do we support Linux?
Is Keevo wallet bluetooth enabled?
How can I get my Keevo carbon key to or from an Iron Mountain Vault?
What is Keevo's Refund and Return Policy?
Security
How can I be sure that Keevo's solution is secure?
What happens if someone gains access to my Carbon Key?
What happens if someone gets ahold of my Carbon Key and buys a new Keevo?
Nothing. Your digital identity and Private Master Key which is tied to your Keevo Wallet Device is still SAFE.
Any other person -- at Keevo, at Iron Mountain or anyone else including the thief in this question -- must have any Three (3) of the Four (4) factors which the user enters into their Keevo Wallet and which are secured and stored on their Keevo Carbon Key(TM).
Keevo has created this Four (4) factor system to authenticate the identity of a user, restore their private master key on a Keevo Wallet device and to sign a transaction.
In this question, if a thief who steals a user's Carbon Key and guesses or hacks their password they would only have Two (2) of the Four (4) factors required to authenticate the user. They would not be able to authenticate themselves and get access to the user's private master key and the crypto assets associated with it.
