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Below you will find answers to frequently asked questions about Keevo.
If you can't find what you're looking for, email or contact us here.
General
What is Four-Factor Authentication?
What is Keevotary?
Do Keevo Wallets have seed phrases?
How do I download Keevo Link?
Are there plans for a mobile application?
What happens if Keevo goes out of business?
Is Keevo Wallet storage unlimited?
Is Keevo's code open-sourced?
Do we support Linux?
Is Keevo wallet bluetooth enabled?
How can I get my Keevo carbon key to or from an Iron Mountain Vault?
What is Keevo's Refund and Return Policy?
Security
How can I be sure that Keevo's solution is secure?
What happens if someone gains access to my Carbon Key?
What happens if someone gets ahold of my Carbon Key and buys a new Keevo?
What happens if I send unsupported ERC20 tokens to my Keevo-generated Ethereum address?
What happens if I send my crypto to the wrong address?
What are the advantages of Keevo versus other centralized solutions like Coinbase or hot wallets like Exodus?
Why does my public Bitcoin address change?
Setup/Restoration
How do I reset my Keevo Link password?
How do I reset my Keevo Wallet password?
Can I import a seed phrase from another wallet and set up my Keevo with it?
Can I import my Metamask seed phrase to Keevo?
Yes, you can import the seed phrase from your Metamask Wallet to your Keevo wallet.
Simply plug in a new Keevo to the Keevo Link app on your personal computer and select the option to set up your Keevo by entering a seed phrase.
That said, we do not recommend this. A user who enters a seed phrase from another wallet can not guarantee that this key, their identity and the associate crypto assets owned by the private master key have not been compromised. Only setting up a Keevo as a "new device" (the first option) will create a new and secret seed phrase and derive a private master key that has never left the Keevo device, its secure MCU or been revealed to anyone. This way, there's no chance of someone getting ahold of their private key and funds through a compromised seed phrase.